| Type of and purpose of processing |
Lawful basis for processing |
| Completing your booking, providing you with the products and services that you have ordered (including travel insurance coverage), for customer service, administrative services. |
Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract. |
| To establish the appropriate language level, analyse your skills and suggest improvements |
Processing is necessary for the performance of a contract |
| For statistical purposes, system maintenance, backup, calculating usage levels, and helping diagnose server problems with the EF Products, for business development as well as to ensure that the EF Products function properly. |
Legitimate interest in administering and improving the EF Products for the benefit of users. |
| To allow you to contact and be contacted by other users through the EF Products |
Processing is necessary for the performance of a contract |
| To provide customer service or send service related information, via various channels such as SMS, messenger services like WhatsApp, Facebook Messenger, chat bots or email. |
Processing is necessary for the performance of a contract |
| To allow you to participate on message boards, chat, profile pages and blogs and use other services enabling you to post information and
materials. |
Consent |
| To establish, exercise or defend legal claims or for debt collection. |
Legal obligation
Legitimate interest in bringing and defending legal claims or for debt collection to protect the business. |
| To detect, investigate or prevent information security incidents and/or report fraud, misrepresentation or crime |
Legal obligation
Legitimate interest in detecting, investigating or preventing information security incidents, misrepresentation and crime to protect (a) users of the EF Products, and (b) our directors, employees and consultants. |
| To meet applicable legal, regulatory and compliance requirements, including but not limited to sanctions laws. |
Legal obligation
Legitimate interest in ensuring compliance with applicable laws and regulations. |
| To enable you to report a concern through our whistleblower channels. |
Consent |
| Use of photos or video recordings in marketing material to promote EF’s products |
Processing is necessary for the performance of a contract
Consent |
| To train our sales staff and to protect our staff from threats during phone- or video calls |
Consent |
| To analyse and improve our offers by identifying usage trends, determining the effectiveness of our promotional campaigns and tailoring the EF Products experience and content based on your past activities on the EF Products. |
Consent |
| To provide you with personalized location-based services and content through the use of your device’s physical location. |
Consent |
| To market our products and services, including special promotions based on your interests |
Consent
Legitimate interest, for direct marketing of products or services similar to the one(s) you have already purchased from that same legal entity within a limited period of time |
| For the transmission and communication to third-party companies or our affiliates for their marketing purposes, including direct marketing
activities and telemarketing. |
Consent |
| For the transmission and communication to third-party companies for the purpose of offering payment solutions, travel arrangement or IT
service |
Performance of contract
Legitimate interest in running a commercial enterprise which employs the services of appropriate third party service providers |
| Processing of sensitive data |
Performance of contract
Necessary to protect the vital interests of the data subject |
| To analyze our interactions to improve our sales process and quality control |
Legitimate interest |
